Oxch ("we", "our", "us") respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website or services. We operate as an independent industrial engineering consultancy and are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and company name provided through our contact forms or direct inquiries.
• Technical data: IP address, browser type, operating system, device information, and usage data collected via cookies and analytics tools.
• Communication data: messages, project descriptions, and files you send us via email or through our website.

2. How We Use Your Data

Your data is used for the following purposes:

• Responding to your inquiries and providing engineering consultation services.
• Improving our website functionality and user experience through analytics.
• Complying with legal obligations and protecting our rights.
• Sending occasional service-related communications (you may opt out at any time).

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze traffic, remember preferences, and enhance performance. You can manage cookie settings through your browser. Third-party analytics providers (e.g., Google Analytics) may process anonymized data on our behalf. We do not use cookies for advertising or profiling purposes.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us with hosting, email delivery, analytics, and CRM management. These processors are contractually bound to protect your data and use it only for the purposes we specify. We may also disclose data if required by law or to protect our legal rights.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are stored for up to 24 months after the last interaction, unless a longer retention is needed for contractual or legal reasons.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Anti-Misrepresentation

Oxch does not make false, misleading, or deceptive claims. We do not use fake endorsements, fabricated testimonials, or misleading urgency tactics. Our services are described accurately, and we do not imply affiliation with any government agency or certification body unless explicitly stated. Any results or case studies shared on our website are based on actual client engagements and are not guaranteed for every situation.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Oxch

8974 Katlego Green Suite 685

Phone: 012-152-8681

Email: info@oxch.com